We have a clear policy on dealing with anti-social behaviour and we take such matters very seriously.
We strongly believe that only if everyone shows respect and consideration for everyone else will we have a safe and enjoyable community.
What you can expect from us
As one of our tenants, you have the right to live in your home in peace and without feeling threatened or unduly disturbed by others. At the same time, we expect you to make sure that no one in your household upsets or causes annoyance to any of your neighbours. This includes your pets and people visiting you.
Charlton Triangle Homes has thorough procedures in place to deal with anti-social behaviour issues. Our policy is set out in detail in a range of leaflets which are available at our office. They explain what you can do if you are suffering from nuisance or harassment, and what we and others can do to help you.
Harassment and hate crime
Charlton Triangle Homes is a richly diverse community with many different backgrounds, religions and types of people. Everyone is welcome and we have a zero tolerance of any form of harassment or hate crime.
If, at any time, you feel threatened or unsafe, come and see us straightaway and we will immediately take action to ensure you are protected. We take this extremely seriously and will take firm action against perpetrators which can include injunctions, anti-social behaviour orders and eviction.
Do not suffer in silence. We are here to help and you should contact us straightaway.
Domestic violence is a particular form of hate crime and we will work with victims to ensure they have access to support and legal advice through our partner agencies. We will never rehouse violent partners.
Please contact us as soon as possible if you need help. 24-hour support is available through www.womanstrust.org.uk on 020 7034 0303/0304.
Making Charlton a decent place to live
If you have any pets, please make sure that they are properly looked after and are not allowed to cause any nuisance to other residents. Your tenancy agreement sets out quite clearly the kind of animals that you may keep, and we will have no hesitation in taking legal action against any tenant who disregards these rules. Dogs, for example, must be kept on a lead on our land and must not be allowed to foul communal areas. Dog mess blights an area and is a health risk to children playing outside. You must clear up after your dog and we have provided dog bins around the area. We will require you to get rid of your dogs if you ignore this and spoil the community for others.
Please dispose of your household rubbish sensibly and ask for our advice if you have a large item to throw away. When you move in, we will explain the arrangements for rubbish collection and recycling. You must not leave rubbish or other household items, such as bicycles or prams, in communal areas where they may cause an obstruction to other tenants.
Bulky rubbish or rubbish in large bags can be a serious fire risk if it is left laying around. Please consider your neighbours and do not leave bin liners of rubbish out overnight. This attracts foxes and rats, and will inevitably result in waste strewn across the area. We will re-charge people who ignore this.
When you move in you will also be told about parking arrangements where you live. Please be aware that if your vehicle is not licensed or roadworthy, you may not keep it on our land, and it is likely to be towed away if you do so. We would like to point out that making a SORN (Statutory Off Road Notification) will not exempt you from this rule because it does not apply to vehicles kept on private land belonging to someone other than yourself. If you own any other kind of vehicle such as a caravan or a van used for business purposes, you must get our permission to park it on our land.
You may not install an aerial or satellite dish on the outside of your property if you live in a block of flats. If you do so, we will remove it and charge the cost of its removal back to you. If you live in a house, you need to get our permission for any installation including satellite dishes and aerials. All our tenants living in flats are able to access digital television through our communal aerial systems and how this works will be explained to you when you move in.
Sometimes there may be problems with rats or mice or other pests, either in communal areas or in your own home. Please report these to the Repairs Call Centre immediately and you will be advised about what can be done. The Council may be able to deal with the problem or we may be able to send in our own pest control contractors. Sometimes these services are free of charge, but in some cases you may have to pay.