The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer and colleague nominations.
Paul our Building Services Officer was nominated for a wow award by a tenant who wanted to thank him for all his support during a period of harassment by her ex-partner.
She explained in her nomination; “Paul has been a great help to me and my family. I can’t thank him enough.
He always responded to calls and emails even when I was stressed and at the end of my patience. Without him I would not have got a move to a safe place and my family would still be in danger.”
It’s important to emphasise how far removed from his normal role at Charlton this support was. In his day to day work, Paul is responsible for a range of things relating to the properties in Charlton, including organising repairs, carrying our property inspections and compiling specifications for work to be undertaken. All a far cry from the help that he provided in this case.
Paul’s manager Derek Brown, recognises Paul’s hard work; “He’s a valued member of the office and frequently goes beyond the expectations of his role to help tenants and colleagues alike.
In this particular case, Paul’s first contact with the resident was a few years back in connection with a repair but he realised that she was in need of support and helped her through the process culminating in her move to a safe place.
Congratulations to Paul, a very worthy Gold Wow award winner.